SECTION 1
Information Collected
When you use the rm8 platform, we collect several types of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information
This includes your full name, date of birth, email address, phone number, and the password you registered when opening your rm8 account. This information is required to verify your identity and enable secure access to your account.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and session data. This information helps us identify technical issues, prevent unauthorised access, and ensure the platform runs smoothly across all devices, including the Android smartphones widely used in Malaysia.
Payment Information
For transactions in Malaysian Ringgit (MYR), we record information related to deposits and withdrawals, including the payment method used, transaction amount, and timestamp. We do not store full bank account numbers or card details directly on our servers — sensitive payment information is processed through the secure channels of registered third-party payment providers.
Usage Data
We record in-platform activity such as games played, session duration, betting records, and interactions with platform features. This data is used solely for service improvement, fraud detection, and compliance with rm8's internal regulations.
SECTION 2
Purpose of Data Use
Information collected by rm8 is used solely for the following purposes:
- Account verification — ensures that only verified users can access their accounts and protects against unauthorised access.
- Transaction processing — processes deposits and withdrawals in MYR accurately and securely via local payment methods.
- Platform improvements — analysing usage patterns to improve overall platform performance, speed, and user experience.
- Security & Fraud Prevention — detecting and preventing suspicious activity, account misuse, and any attempted fraud.
- Legal compliance — fulfil the reporting and record-keeping obligations required under applicable Malaysian law.
- Service communications — sending important notices about your account, transactions, and policy updates via email or your preferred channel.
Rm8 does not use user data for any third-party advertising purposes or marketing activities unrelated to our services.
SECTION 3
Cookie Usage & Tracking
Rm8 uses cookies — small text files stored on your device — to enhance the user experience and maintain session security.
Types of Cookies Used
- Session cookies — active only during your login session and deleted when you close the browser. This allows the platform to securely identify your active session.
- Preference cookies — saving your language settings and interface preferences so you don't have to reconfigure them each time.
- Analytical Cookies — used to understand aggregated usage patterns for platform improvement purposes. This data is not linked to any individual's identity.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect the login functionality and account security of your rm8 account.
SECTION 4
Data Storage, Security & Sharing
Storage & Security
All rm8 user data is stored on servers protected with SSL encryption and strict access controls. We employ industry-standard security protocols to ensure that information transmitted between your device and our systems cannot be intercepted by outside parties.
User passwords are stored in cryptographically hashed form — meaning rm8 itself cannot read your password in its original state. Personal information is retained only for as long as necessary for service purposes or legal compliance.
Third-Party Sharing
Rm8 does not sell, rent, or share users' personal data with third parties for advertising or commercial purposes. Data may only be shared in the following limited circumstances:
- Trusted payment providers for processing MYR transactions — data is shared only to the extent necessary to complete the transaction.
- Malaysian government authorities or law enforcement bodies when required by law or a valid court order.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
In all of the above cases, data is shared only to the minimum extent necessary, and recipients are bound by equivalent data protection obligations.
SECTION 5
User Rights & How to Contact Us
Access & Correction Rights
Rm8 users have the right to request a copy of the personal information we hold about you at any time. If you find any information that is inaccurate or outdated, you have the right to ask us to correct it. Correction requests are typically processed within 7 business days.
Right to Erasure
You may request the deletion of your account and personal data by contacting the rm8 support team. However, we may need to retain certain records for a prescribed period to fulfil our legal and regulatory compliance obligations in Malaysia, particularly financial transaction records.
Changes to This Policy
Rm8 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, technology, or legal requirements. The date of the most recent update is shown at the top of this document. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.
Contact Support Team
For any enquiries regarding this Privacy Policy, data access requests, or any privacy-related concerns, please contact the rm8 team by email at [email protected]. We are committed to responding to all privacy-related enquiries within 3 business days. For general questions about using the platform, you may also refer to our FAQ page us.
Your Privacy, Our Priority
We work hard to keep your data safe at rm8. Register an account today or reach out to our support team if you have any questions about how we handle your privacy.